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Due to the nature of our intimate items, once dispatched, the majority of our goods are not exchangeable or refundable for both hygiene and security reasons. If you are unsure as to whether or not a product is right for you, please use the live chat or call us on +27 74 777 7555, where one of our consultants will gladly assist in order to avoid any mistakes or incorrect orders. In the event that products ordered via a secondary supplier require an exchange, we are obligated to fit within their exchange policies.